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After-sales Policy

Mengling's service network is centered on Shenzhen headquarters and Jiaxing, Zhejiang, radiating the whole country and covering the world. Realize the localization service from pre-sale, sale and after-sales, timely delivery and rapid response.


+86 0755 2301 1202

After-sales philosophy

Customer-Oriented

Warranty

One to five-year warranty, lifetime maintenance

Service time

Global call 7/24 online

After-sales Service Process

  • 01.Equipment Installation Process
  • 02.Equipment Debugging & Maintenance Process
  • 03.Equipment Exception & Failure handling Process
  • 04.Equipment Failure Return & Exchange Process
  • An engineer will conduct a thorough on-site survey to provide the client with a comprehensive installation plan
    The engineer will install and debug the display screen
    We provide user training and prompt technical support
  • Contact the salesman directly
    Respond the demand within 1 hours and transfer to after-sales department
    Arrange engineers to contact within 2 hours
    Arrange online support to solve the problem
  • Contact the salesman directly
    Respond the demand within 1 hours and transfer to after-sales department
    Organize internal analysis and provide preliminary analysis results and temporary solutions within 4 hours
    Arrange free shipping repair or on-site service based on the situation within warranty
  • Contact the salesman directly
    Provide product quality problem feedback
    Analyse whether product failure ratio reaches the standard of return and replacement
    the salesman will contact you within 1 day

After-sales Warranty Statement

01

Provide free lifetime remote technical communication, equipment debugging, exception analysis within warranty.

02

Provide free shipping repair or on-site after-sales service due to product quality problems caused by raw materials and production process problems after analysis within warranty.

03

Provide free lifetime remote technical communication, equipment debugging, exception analysis within warranty.

04

Provide free shipping repair or on-site after-sales service due to product quality problems caused by raw materials and production process problems after analysis within warranty.

05

Provide free lifetime remote technical communication, equipment debugging, exception analysis within warranty.

Questions rental buyers ask

Can an indoor cabinet be used outdoors?

No. Indoor cabinets are typically IP20 or IP30 and are not sealed against rain. Outdoor rental models on the confirmed sheets are front and rear IP65. Mixing them in one weather-exposed wall risks both the picture and the electronics.

What refresh rate do I need if the show is filmed?

3840 Hz is the usual starting point for stage cameras. Choose a model listed at 7680 Hz when the job includes broadcast, slow motion, or a camera that still shows scan lines at 3840 Hz. The control system is NovaStar unless the order says otherwise.

How do I pick the pixel pitch?

Minimum viewing distance in meters is about the pixel pitch in millimeters multiplied by 1.5. A comfortable distance is about three times the pitch. A P3 screen is usually comfortable from about 9 meters. Closer audiences need a smaller pitch.

What is the warranty, and can I replace one module?

Overall warranty is 1 to 3 years and is written on the quotation. A failed module can be replaced on its own. Spare modules from the same batch keep the color closer. Spare-part lead time is about one week.

Do you use refurbished LEDs?

No. Panels ship with new lamps, and the stated pixel-failure limit is no more than 0.03%.

What certifications can you send with a bid?

Available documents include CE (BCTC2404020552C), FCC (BCTC2404096172C), RoHS (TST20240700911-3RC), ISO 9001, ISO 14001, ISO 45001, and China CCC 2024300903000020. Ask for the pack that matches the destination country. Do not assume a certificate that is not in that pack.

How is a rental order usually paid?

A common term is 30% before production and the balance before shipment. The quotation states the term for that order.

What happens if a screen fails on site?

Fault calls are answered within 1 hour. In China, a local visit is within 4 hours. Overseas jobs rely on remote support, spare modules shipped with the order, and a service plan agreed before delivery.

After-sales Contact Us

Our customer service team will directly answer questions for customers, or transfer them to the service department or technical department, and at the same time track the problem until the problem is completely solved for the customer, and make a record backup.

+86 13824881605

inquiry@mightyling.com

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Mightyling Tech Co.,Ltd

Headquarters: No. 1 Yongkang Road, Shendang Town, Haiyan County, Jiaxing, Zhejiang, China 314311

Shenzhen Branch: Room 1601, Building 2, Manjinghua Sci-Tech Workshop, Songgang, Bao'an District, Shenzhen, China

Tel: +86 13824881605

Fax: +86-0573-8672 0214

Email: inquiry@mightyling.com

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